Frequently Asked Questions

How Do I Pay Rent?

1. You can pay via ACH (automatic withdraw) - which debits your checking or savings account on the 5th of each month (or the following business day). This service is available for FREE, only requires a simple one page form to sign up and can be started at any time.  This is our preferred method.

2. Check/Cashiers Check/Money Order

Payments can be dropped off 24/7 into the black mailbox attached to the brick, directly to the right of our office entrance.

When is Rent Due?
What do I do if I need maintenance performed in my unit?
What do you consider EMERGENCY maintenance?
What does not qualify as emergency maintenance?

Client Reviews

I've had a multi-year, wholly positive experience with STARR. The STARR team routinely reflects the most important things I want in a property management company: (1) honestly; (2) a quick and helpful response to matters that arise; and (3) "no surprises" - I want to be kept proactively informed on issues that impact me.

Joel D - Resident since 2013

It was a good house that I rented with them. STARR property management is friendly, flexible and very understanding of their tenant’s needs. We had a wonderful two years in one of their single family homes. They were very accommodative and helpful when something needs to be fixed right away.

Hariharan R - Former Resident

When returning to Columbia, I was recommended Starr Properties by my mother, who lived in one of their properties formerly. The lease signing and move in process were seamless. Since moving in, Janna (property manager) has been very responsive and attentive. I enjoy the amount of space and extra storage my townhome provides, and the lawns are always beautifully maintained. AMAZING customer service! I have rented from several other property management companies over the years and Starr Properties, by far, has been the easiest to work with and have very well-maintained properties.

Megan H - Resident since 2022

Have a question? Ask here.

Let us know what you need to know and we'll be in touch quickly.


Schedule A Tour


Maintenance Request