Frequently Asked Questions

How Do I Pay Rent?

1. You can pay via ACH (automatic withdraw) - which debits your checking or savings account on the 5th of each month (or the following business day). This service is available for FREE, only requires a simple one page form to sign up and can be started at any time.  This is our preferred method.

2. Check/Cashiers Check/Money Order

Payments can be dropped off 24/7 into the black mailbox attached to the brick, directly to the right of our office entrance.

When is Rent Due?
What do I do if I need maintenance performed in my unit?
What do you consider EMERGENCY maintenance?
What does not qualify as emergency maintenance?

Client Reviews

I’ve been a tenant with Starr Property Management for an incredible 16 years, and I couldn’t be happier with my experience. The affordability and fine location of their properties are truly unbeatable. What sets them apart is their exceptional management team, who are not only kind and understanding but also incredibly responsive to any concerns or complaints they make sure that repairs are completed in a timely manner, making it a wonderful place to call home.

D.L. - Resident since 2008

It was a good house that I rented with them. STARR property management is friendly, flexible and very understanding of their tenant’s needs. We had a wonderful two years in one of their single family homes. They were very accommodative and helpful when something needs to be fixed right away.

Hariharan R - Former Resident

When returning to Columbia, I was recommended Starr Properties by my mother, who lived in one of their properties formerly. The lease signing and move in process were seamless. Since moving in, Janna (property manager) has been very responsive and attentive. I enjoy the amount of space and extra storage my townhome provides, and the lawns are always beautifully maintained. AMAZING customer service! I have rented from several other property management companies over the years and Starr Properties, by far, has been the easiest to work with and have very well-maintained properties.

Megan H - Resident since 2022

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