Frequently Asked Questions

How Do I Pay Rent?

1. You can pay via ACH (automatic withdraw) - which debits your checking or savings account on the 5th of each month (or the following business day). This service is available for FREE, only requires a simple one page form to sign up and can be started at any time.  This is our preferred method.

2. Check/Cashiers Check/Money Order

Payments can be dropped off 24/7 into the black mailbox attached to the brick, directly to the right of our office entrance.

When is Rent Due?
What do I do if I need maintenance performed in my unit?
What do you consider EMERGENCY maintenance?
What does not qualify as emergency maintenance?

Client Reviews

I love the location of my house. There's a Walmart and Hy-Vee nearby, so I can go whenever I want. There are also famous restaurants in Columbia like Shakespeare's Pizza on the next block. The neighborhood is quiet, peaceful and safe and my kids have no problem running around. If you live here, you'll never want to live anyone else.

SK - Resident Since 2022

I've had a multi-year, wholly positive experience with STARR. The STARR team routinely reflects the most important things I want in a property management company: (1) honestly; (2) a quick and helpful response to matters that arise; and (3) "no surprises" - I want to be kept proactively informed on issues that impact me.

Joel D - Resident since 2013

I’ve been a tenant with Starr Property Management for an incredible 16 years, and I couldn’t be happier with my experience. The affordability and fine location of their properties are truly unbeatable. What sets them apart is their exceptional management team, who are not only kind and understanding but also incredibly responsive to any concerns or complaints they make sure that repairs are completed in a timely manner, making it a wonderful place to call home.

D.L. - Resident since 2008

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